Accessibility Statement

The Refinery Hotel (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

We welcome feedback  

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at 646.664.0310 or hello@refineryhotelnewyork.com with a description of the issue you encountered and your contact information. Your experience matters to us.

The Refinery Hotel website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter and Instagram.

Accessible Features and Amenities

The Refinery Hotel is ADA compliant in accordance with the construction statutes of the Department of Justice 2010 ADA Standards for Accessible Design. We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

Property features

• Accessible public entrance.
• The registration desk is 36” high.  
• Accessible route from the public entrance to the registration area and accessible rooms.
• Accessible elevator. Accessible route to the elevator from the public entrance, registration desk and rooms.
• Accessible emergency exit.  
• Accessible public restroom.
• Accessible concierge desk.  
• Accessible route from parking area to the main entrance.
• Accessible parking (valet only). 
• TTY for guest use.
• Visual (strobe light) alarms.
• Guest room televisions have closed captioning or closed captioning decoders are provided.
• Braille signage throughout.
• Accessible food and beverage outlets: Winnie's, Parker & Quinn, Refinery Rooftop
• Accessible route to all food and beverage outlets from the public entrance and accessible rooms.
• Accessible exercise facilities, and accessible route to exercise facilities from the public entrance and accessible rooms.
• Service animals are welcome at the Refinery Hotel.  

Accessible guest rooms

Studio King Accessible Roll-In shower

• 1 king bed
• Roll-in shower
• Display TTY, telephone ring signaler, clock with telephone signaler, door-knock alert, visual
• strobe smoke detectors

Deluxe Double Queen Accessible Roll-In shower

• 2 queen beds
• Roll-in shower
• Display TTY, telephone ring signaler, clock with telephone signaler, door-knock alert, visual
• strobe smoke detectors

Deluxe Double Queen Accessible with Tub

• 2 queen beds
• ADA tub
• Display TTY, telephone ring signaler, clock with telephone signaler, door-knock alert, visual
• strobe smoke detectors

Accessible route from public entrance and registration area to accessible rooms.

From a digitally accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the Refinery Hotel website. The hotel is not responsible for any third-party content on the website.