Frequently Asked Questions

Refinery Hotel New York is located at 63 West 38th Street, New York, NY 10018, in Midtown Manhattan.

Self-parking is available 7 days a week at $72 per day, no In and Out privileges. iPark facility is located across the street from Refinery Hotel at 70 W 38th street. Please note that space is limited and is based upon availability.

PLEASE NOTE: If your vehicle is of similar type to a Chevy Suburban (224.4" Length, 74.4" Height, 80.5" Width) or larger, it is highly recommended to call the facility for clarification on parking clearances. Parking is at a neighboring garage operated independently of Refinery Hotel.

Monday - Friday 6:00am-11:00pm; Saturday 7:00am-11:00pm; Sunday 7:00am-8:00pm.

We do not offer free shuttle service from the airport, but you are welcome to arrange transport ahead of time with our team by calling 646-664-0310.

The hotel is situated in the Garment District (Fashion District) in Midtown Manhattan, near Bryant Park and Fifth Avenue.

• Times Square: ~5–7 minute walk
• Broadway/Theater District: ~5–10 minute walk
• Empire State Building & Bryant Park: ~5–8 minute walk

Yes, the hotel is within a short walk of multiple subway stations:

• 42 St–Bryant Park (B, D, F, M, 7 lines) – about 2 minutes
• 34 St–Herald Square (N, Q, R lines) – about 3–4 minutes
• Times Square–42 St (1, 2, 3, A, C, E lines) – about 4 minutes

• Bryant Park – ~2 blocks
• Empire State Building – ~6 minutes
• Grand Central Terminal – ~8–11 minutes
• Times Square – ~5–10 minutes"

Refinery Hotel New York offers a variety of accommodations, including guest rooms and spacious suites, all designed with a blend of industrial-inspired décor and modern luxury in the heart of Midtown Manhattan.

Yes, the hotel offers suite options with additional space and upgraded features, ideal for guests seeking a more elevated and comfortable stay experience. Our largest room is Atelier which features one king bed and a full living area in 425 to 450 sq ft of open loft space. The room has soaring 12-foot concrete ceilings, dark-brushed oak floors and expansive windows with city views. Each room is tailored with custom furnishings and carefully curated toiletries by Le Labo.

Yes, all rooms include Wi-Fi, along with modern in-room amenities such as flat-screen TVs, premium bedding, and curated furnishings for a comfortable stay. Each room is tailored with carefully curated toiletries by Le Labo, pour over coffee by Copper Cow Coffee, and electric kettle by Fellow.

Yes, accessible guest rooms are available and include features designed for comfort and mobility, such as accessible bathrooms and thoughtful in-room layouts. Guests are encouraged to request these rooms in advance to ensure availability.

A valid credit card must be presented upon arrival, along with a valid ID that matches the credit card presented.

"Debit and credit cards* will be authorized at check-in for the entire amount of your stay, plus $150 per day to cover incidentals. The system will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. The original authorization amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

*The hotel does not accept prepaid card, cash nor personal checks. "

Check-in at Refinery Hotel New York begins at 3:00 PM, and check-out is at 12:00 PM (noon).

Yes, early check-in and late check-out may be available upon request with additional charges, depending on availability.

Yes, a valid credit card and matching photo ID are required at check-in. The hotel typically places an authorization hold for your stay plus additional funds for incidentals.

Yes, Refinery Hotel New York is a 100% smoke-free property. Smoking is not permitted, and violations may result in a penalty fee.

Refinery Hotel New York does not have on-site parking, but self-parking is available at a nearby garage across the street. Availability is limited and managed by an independent facility.

• LaGuardia Airport (LGA): ~30 minutes by car
• John F. Kennedy Airport (JFK): ~45 minutes by car
• Newark Liberty Airport (EWR): ~45–90 minutes by car

Travel times may vary depending on traffic conditions."

Fitness Center opens daily from 6:30am to 7:30pm and is located on the second floor of our hotel, which includes state-of-the-art fitness bikes, treadmills, free weights, and weight machines.

We accept packages that are sent to the hotel, addressed to the first and last name on the reservation (with confirmation number). Packages will be stored for registered hotel guests beginning up to seven days before arrival and continuing through seven days after departure. Package-handling or storage fees may apply when more than 10 packages are received for a single reservation. Please contact the hotel directly for assistance with large deliveries or shipments.

Luggage can be stored on premises while rooms are being prepared, and after checkout for up to 24 hours.

Laasie is a third party company that rewards guests for booking direct on the hotel website. Lassie is not directly affiliated with the hotel and rewards must be redeemed via Lassie. For more information or to redeem an award, please visit: https://laasie.ai/faq

Yes, Refinery Hotel New York features multiple on-site dining options, including Parker & Quinn (full-service restaurant), Refinery Rooftop (rooftop bar with skyline views), and Winnie’s Jazz Club (cocktails and live music).

Yes, breakfast is available at Parker & Quinn, the hotel’s signature restaurant, which serves breakfast, lunch, and dinner.

Yes, in addition to on-site venues, the hotel is located in Midtown Manhattan near Bryant Park and the Garment District, offering a wide range of nearby restaurants, cafés, and bars within walking distance.

Yes, Refinery Hotel New York is a pet-friendly hotel that welcomes dogs and cats (typically under 40 lbs), making it easy to travel with your furry companion.

Refinery Hotel New York generally does not charge a standard pet fee, but a refundable authorization (around $200) may be required at check-in for incidental hold. Pets must follow basic guidelines, such as being supervised or crated during housekeeping.

Refinery Hotel New York is a 100% smoke-free property, and smoking or vaping inside the hotel may result in a penalty fee (up to $500).

The hotel’s dining venues, including Refinery Rooftop, Parker & Quinn and Winnie's Jazz Club, generally encourage smart casual attire to match the upscale atmosphere, though no strict formal dress code is enforced.

Yes, Refinery Hotel New York offers a dedicated event space called the Hatbox, a versatile 700 sq. ft. venue ideal for meetings, pop-ups, and private gatherings of up to approximately 35 guests.

Yes, the hotel can host intimate private events and social gatherings, including small weddings, receptions, and celebrations. Spaces like the Hatbox and on-site venues such as Parker & Quinn and Refinery Rooftop can be used for customized events.

Yes, the hotel is well-suited for corporate travelers, offering spacious guest rooms, high-speed Wi-Fi, business-friendly amenities, and a central Midtown location near major business and transit hubs.

Yes, the hotel provides flexible event space that can be configured for different layouts, including boardroom, classroom, and reception-style setups, making it suitable for small group meetings and corporate events.

The best way to secure the lowest rate is to book directly through the hotel’s official website, where guests can access exclusive discounts, special offers, and added perks not available on third-party sites.

Yes, Refinery Hotel New York regularly offers seasonal packages and promotions, including discounted extended stays, dining perks, and curated experiences. Availability may vary throughout the year.

Yes, guests can typically modify or cancel reservations online through the booking platform used, subject to the hotel’s cancellation policy. Flexible bookings allow changes within the allowed timeframe, while non-refundable rates may have restrictions.

Booking directly offers several advantages, including best rate guarantees, exclusive offers, and potential added perks such as discounts, rewards, or special amenities. Direct bookings may also provide more flexibility compared to third-party reservations.

The hotel's 48-hour standard cancellation policy allows cancellation by 3 P.M. two days prior to arrival with no penalty. After this time, the credit card on file will be charged the first night's room rate plus taxes & fees. In the event you change your plans, you must cancel or change your hotel reservation in accordance with the hotel's cancellation policy to avoid penalties. If the reservation is non-refundable, no modification or cancellation will be granted.

After 4:00pm, guests must be 21 or older to dine at Refinery Rooftop. On Sundays, we welcome all ages at all times.