REPORTS TO: Hotel Manager
Tailored. Sophisticated. Unique.
Located two blocks from Bryant Park, Refinery Hotel is a luxury hotel in Midtown Manhattan’s Garment
District. While our home in the 1912 Colony Arcade building gives us a long history, our stylish loft
rooms, acclaimed Parker & Quinn restaurant, and trendsetting Refinery Rooftop bar create a
fashionable refuge for locals and cultured visitors in present-day New York.
The Director of Engineering is responsible for the day-to-day operations of the engineering division. The
Director will assume administrative, financial, and operating aspects of the hotel as they relate to
Assist in developing and implementing plans to maintain property, equipment, grounds and other assets in a safe and acceptable state of repair.
Ensure the hotel is in compliance with all local, state and federal laws.
·Supervise and train all Engineering staff in Customer Service, Standard Operating Procedures and Loss Prevention.
Create and post all Engineering staffs schedules.
Create and adhere to annual budget for department.
Assist in developing financial forecasts and actively participate in monthly profit/loss review meetings.
Create and implement preventative maintenance program for all hotel equipment.
Ensure all emergency and life safety equipment and systems are inspected, tested and certified per Refinery Hotel standards.
Actively participate in energy conservation programs.
Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
Ensure compliance with the Americans with Disabilities Act (ADA).
Assist with the administration of all vendor contracts controlled by the engineering department.
Ensure that room maintenance requests are handled in a prompt and courteous manner.
Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary.
Assist as necessary with special projects and renovations.
Participate in Refinery Hotel Safety Committee.
At least 3 years of progressive facilities management experience in a hotel or a related field; or a 2-year college degree and 1 year of related management experience.
High school diploma or equivalent required.
Stationary Engineer’s license if required by local code.
HVAC, electrical, plumbing, boiler operations and general maintenance skills required.
Long hours sometimes required.
Heavy work – Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and serviceoriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Refinery Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Comply with Refinery Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Maintain high standards of personal appearance and grooming, which include wearing the proper
uniform and hotel branded pin (specific standards available).
63 W 38TH STREET, NEW YORK, NY 10018
HOTEL & RESERVATIONS: 646.664.0310